Refund & Cancellation Policy

Food can't be returned once opened — so we make damaged, missing and wrong items right, quickly.

Last updated 12 October 2026

Cancelling an order

You can cancel any order before it is dispatched by emailing hello@sacredritual.in with your order or payment ID. We will refund the full amount. Once an order has been handed to the courier it can no longer be cancelled, but the rest of this policy still protects you.

Returns

Because our products are food, we cannot accept returns of opened packs, or of unopened packs simply because you have changed your mind. This protects the safety of every customer's cup.

Damaged, missing, wrong or defective items

If your parcel arrives damaged or tampered with, an item is missing or wrong, or a product is spoiled or past its date, email hello@sacredritual.in within 48 hours of delivery with your order ID and photos of the parcel, the label and the product. We will offer you a free replacement or a full refund for the affected items — your choice — and you won't need to send anything back unless we ask.

If a parcel shows as delivered but never reached you, tell us within 48 hours and we will investigate with the courier and replace or refund if it is lost.

How refunds are paid

Approved refunds go back to your original payment method through Razorpay. We start the refund within 2 business days of approval; your bank or UPI app usually shows it within 5–7 business days after that. If we cancel an order ourselves (for example, out of stock or an undeliverable pincode), we refund in full automatically.

Questions

Write to hello@sacredritual.in or message us on Instagram @oursacredritual. If you are not satisfied with how we have handled a request, contact our Grievance Officer — details on the Contact page.